Frequently Asked Questions
Frequently Asked Questions
SHIPPING & DELIVERY
Where do you ship?
We currently deliver orders throughout the United States. Some products may be shipped from international fulfillment centers, depending on availability.
How long does delivery take?
Most U.S. orders are delivered within approximately 8–11 business days after dispatch. Delivery times are estimates and may vary depending on the product, destination, carrier, customs processing, weather, or other circumstances outside our control.
How much does shipping cost?
We offer free standard shipping on U.S. orders over $25. Any applicable shipping charge for orders below this amount will be shown at checkout before payment.
When will my order be processed?
Orders are normally processed within 2–3 business days. Processing may take longer during weekends, holidays, promotional periods, or periods of unusually high demand.
What does “same-day dispatch before 2 PM” mean?
Where same-day dispatch is available, eligible orders placed before 2:00 PM Eastern Time (ET) may be dispatched the same business day. Product availability and fulfillment location may affect dispatch times.
Will my order ship from?
Inspectorsgadgets.com is operated by ECOMINSPECTORS LIMITED, a company registered in Hong Kong. Products may be dispatched from different international fulfillment centers depending on the item and its availability.
Will I have to pay customs duties or import fees?
Any taxes, duties, or import charges that apply to an order will depend on the destination and applicable regulations. Where charges are included at checkout, this will be shown before you complete your purchase. If additional charges are imposed by local authorities or carriers, they may be the customer’s responsibility unless otherwise stated.
How can I track my order?
Once your order has been shipped, we will send you a confirmation email containing your tracking information. You can also use the Track Your Order page on our website.
Why hasn’t my tracking information updated?
Tracking information can take 24–48 hours to appear after a parcel has been handed to the carrier. If your tracking has not updated for more than three business days, please contact us at support@inspectorsgadgets.com.
My tracking says “Delivered,” but I have not received my package. What should I do?
First, please check your mailbox, parcel locker, porch, reception area, neighbors, or building staff. Carriers may occasionally mark parcels as delivered shortly before actual delivery. Please allow up to 24–48 hours. If the parcel still cannot be located, contact the carrier and then email us so we can assist you.
What happens if my package is lost or damaged during delivery?
If the carrier confirms that your parcel has been lost, or if it arrives damaged, please contact us at support@inspectorsgadgets.com. We will review the case and arrange an appropriate solution in accordance with our Shipping and Refund Policies.
RETURNS & REFUNDS
What is your return policy?
You may request a return within 30 days of receiving your order. Unless the item is defective, damaged, or incorrect, returned products must generally be unused, in their original condition, and include the original packaging and accessories. Inspectorsgadgets.com
How do I start a return?
Please email support@inspectorsgadgets.com before sending any product back. Our customer service team will provide the appropriate return instructions and return address.
Do not return products to our Hong Kong registered business address unless our customer service team specifically instructs you to do so.
This is particularly important for your business because your existing Refund Policy states that the correct return warehouse may vary according to the product. Inspectorsgadgets.com
Who pays for return shipping?
If you received a defective, damaged, or incorrect product, we will provide an appropriate solution and cover eligible return costs in accordance with our Refund Policy.
For returns due to a change of mind, incorrect product selection, or another reason not caused by us, return shipping costs may be the customer’s responsibility.
What should I do if my item arrives damaged or defective?
Please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photographs or video of the product
- Photographs of the packaging and shipping label where relevant
Our team will review the information and provide the appropriate replacement, refund, or return instructions.
How long does a refund take?
Once an approved return has been received and inspected, we will process the refund promptly. After we issue the refund, your bank or payment provider may require additional time to credit the amount to your account.
I prefer this wording over promising exactly “5 business days” unless you know your Shopify/payment-provider workflow consistently meets that promise.
ORDER CHANGES & CANCELLATIONS
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will try to accommodate cancellation or modification requests before the order enters processing or fulfillment, but changes cannot be guaranteed once processing has begun.
I entered the wrong shipping address. Can I change it?
Contact us immediately at support@inspectorsgadgets.com. We may be able to update the shipping address if the order has not yet been processed or dispatched.
Once an order has shipped, we may be unable to change the delivery address.
Can I cancel an order after it has shipped?
Once an order has been dispatched, it normally cannot be cancelled. You may be able to request a return after receiving the order, subject to our Return and Refund Policy.
PRODUCTS
Where do your products come from?
We work with suppliers and fulfillment partners in different locations. Products may therefore be shipped from international warehouses depending on availability.
Your homepage already describes the collections as being sourced from global suppliers, so this wording is consistent with the way the business is currently presented. Inspectorsgadgets.com
Are your products quality checked?
We work with suppliers to maintain appropriate product-quality standards. If you receive a damaged, defective, or incorrect item, please contact us so we can investigate and provide an appropriate solution.
I would avoid saying “all products go through quality checks before shipping” unless you can document that every fulfillment partner actually performs such checks.
Do your products have a warranty?
Warranty coverage varies by product. Where a manufacturer or product-specific warranty applies, details may be provided on the relevant product page. You can also contact us before purchasing if you have a warranty question about a particular item.
Are product images and descriptions accurate?
We aim to provide accurate product descriptions, specifications, and images. Minor differences in color, appearance, packaging, or presentation may occur depending on screen settings, manufacturers, or product updates.
If the product you receive is materially different from what you ordered, please contact us.
PAYMENTS & SECURITY
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit/debit cards and supported digital payment services.
This is safer than hard-coding PayPal, Apple Pay, Google Pay, etc. into the FAQ unless all of those payment methods are currently active.
What currency are prices shown in?
Prices shown to customers shopping on our U.S. store are displayed in U.S. dollars (USD) unless otherwise indicated.
Is my payment information secure?
Payments are processed using secure payment providers. Inspectorsgadgets.com uses SSL encryption to help protect information transmitted through the website.
I would remove the phrase “100% protected.” Your current website uses that claim, but no online system can responsibly promise 100% security. Inspectorsgadgets.com
ABOUT INSPECTORS GADGETS
Who operates Inspectorsgadgets.com?
Inspectorsgadgets.com is operated by ECOMINSPECTORS LIMITED, a company registered in Hong Kong.
Do you have a physical store in the United States?
No. We are an online retailer and do not operate a physical retail store or customer service location in the United States.
Your existing site already states that the company is operated from Hong Kong and does not have a physical U.S. address. Inspectorsgadgets.com
How can I contact you?
For customer service, order questions, returns, and other enquiries, please email:
You can also contact us through the Contact Us page on our website.
Where is your company registered?
ECOMINSPECTORS LIMITED is registered in Hong Kong.
Registered Address:
Unit 2A, 17/F, Glenealy Tower No. 1
Glenealy, Central
Hong Kong
The registered business address is for company/legal correspondence and should not automatically be used as a product return address.
CUSTOMER SUPPORT
When is customer service available?
Our customer support team is available seven days a week. Please refer to our Contact Information page for current support hours.
How quickly will you reply?
We aim to respond to customer enquiries within 1–2 business days.
Frequently Asked Questions
SHIPPING & DELIVERY
Where do you ship?
We currently deliver orders throughout the United States. Some products may be shipped from international fulfillment centers, depending on availability.
How long does delivery take?
Most U.S. orders are delivered within approximately 8–11 business days after dispatch. Delivery times are estimates and may vary depending on the product, destination, carrier, customs processing, weather, or other circumstances outside our control.
How much does shipping cost?
We offer free standard shipping on U.S. orders over $25. Any applicable shipping charge for orders below this amount will be shown at checkout before payment.
When will my order be processed?
Orders are normally processed within 2–3 business days. Processing may take longer during weekends, holidays, promotional periods, or periods of unusually high demand.
What does “same-day dispatch before 2 PM” mean?
Where same-day dispatch is available, eligible orders placed before 2:00 PM Eastern Time (ET) may be dispatched the same business day. Product availability and fulfillment location may affect dispatch times.
Will my order ship from?
Inspectorsgadgets.com is operated by ECOMINSPECTORS LIMITED, a company registered in Hong Kong. Products may be dispatched from different international fulfillment centers depending on the item and its availability.
Will I have to pay customs duties or import fees?
Any taxes, duties, or import charges that apply to an order will depend on the destination and applicable regulations. Where charges are included at checkout, this will be shown before you complete your purchase. If additional charges are imposed by local authorities or carriers, they may be the customer’s responsibility unless otherwise stated.
How can I track my order?
Once your order has been shipped, we will send you a confirmation email containing your tracking information. You can also use the Track Your Order page on our website.
Why hasn’t my tracking information updated?
Tracking information can take 24–48 hours to appear after a parcel has been handed to the carrier. If your tracking has not updated for more than three business days, please contact us at support@inspectorsgadgets.com.
My tracking says “Delivered,” but I have not received my package. What should I do?
First, please check your mailbox, parcel locker, porch, reception area, neighbors, or building staff. Carriers may occasionally mark parcels as delivered shortly before actual delivery. Please allow up to 24–48 hours. If the parcel still cannot be located, contact the carrier and then email us so we can assist you.
What happens if my package is lost or damaged during delivery?
If the carrier confirms that your parcel has been lost, or if it arrives damaged, please contact us at support@inspectorsgadgets.com. We will review the case and arrange an appropriate solution in accordance with our Shipping and Refund Policies.
RETURNS & REFUNDS
What is your return policy?
You may request a return within 30 days of receiving your order. Unless the item is defective, damaged, or incorrect, returned products must generally be unused, in their original condition, and include the original packaging and accessories. Inspectorsgadgets.com
How do I start a return?
Please email support@inspectorsgadgets.com before sending any product back. Our customer service team will provide the appropriate return instructions and return address.
Do not return products to our Hong Kong registered business address unless our customer service team specifically instructs you to do so.
This is particularly important for your business because your existing Refund Policy states that the correct return warehouse may vary according to the product. Inspectorsgadgets.com
Who pays for return shipping?
If you received a defective, damaged, or incorrect product, we will provide an appropriate solution and cover eligible return costs in accordance with our Refund Policy.
For returns due to a change of mind, incorrect product selection, or another reason not caused by us, return shipping costs may be the customer’s responsibility.
What should I do if my item arrives damaged or defective?
Please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photographs or video of the product
- Photographs of the packaging and shipping label where relevant
Our team will review the information and provide the appropriate replacement, refund, or return instructions.
How long does a refund take?
Once an approved return has been received and inspected, we will process the refund promptly. After we issue the refund, your bank or payment provider may require additional time to credit the amount to your account.
I prefer this wording over promising exactly “5 business days” unless you know your Shopify/payment-provider workflow consistently meets that promise.
ORDER CHANGES & CANCELLATIONS
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will try to accommodate cancellation or modification requests before the order enters processing or fulfillment, but changes cannot be guaranteed once processing has begun.
I entered the wrong shipping address. Can I change it?
Contact us immediately at support@inspectorsgadgets.com. We may be able to update the shipping address if the order has not yet been processed or dispatched.
Once an order has shipped, we may be unable to change the delivery address.
Can I cancel an order after it has shipped?
Once an order has been dispatched, it normally cannot be cancelled. You may be able to request a return after receiving the order, subject to our Return and Refund Policy.
PRODUCTS
Where do your products come from?
We work with suppliers and fulfillment partners in different locations. Products may therefore be shipped from international warehouses depending on availability.
Your homepage already describes the collections as being sourced from global suppliers, so this wording is consistent with the way the business is currently presented. Inspectorsgadgets.com
Are your products quality checked?
We work with suppliers to maintain appropriate product-quality standards. If you receive a damaged, defective, or incorrect item, please contact us so we can investigate and provide an appropriate solution.
I would avoid saying “all products go through quality checks before shipping” unless you can document that every fulfillment partner actually performs such checks.
Do your products have a warranty?
Warranty coverage varies by product. Where a manufacturer or product-specific warranty applies, details may be provided on the relevant product page. You can also contact us before purchasing if you have a warranty question about a particular item.
Are product images and descriptions accurate?
We aim to provide accurate product descriptions, specifications, and images. Minor differences in color, appearance, packaging, or presentation may occur depending on screen settings, manufacturers, or product updates.
If the product you receive is materially different from what you ordered, please contact us.
PAYMENTS & SECURITY
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit/debit cards and supported digital payment services.
This is safer than hard-coding PayPal, Apple Pay, Google Pay, etc. into the FAQ unless all of those payment methods are currently active.
What currency are prices shown in?
Prices shown to customers shopping on our U.S. store are displayed in U.S. dollars (USD) unless otherwise indicated.
Is my payment information secure?
Payments are processed using secure payment providers. Inspectorsgadgets.com uses SSL encryption to help protect information transmitted through the website.
I would remove the phrase “100% protected.” Your current website uses that claim, but no online system can responsibly promise 100% security. Inspectorsgadgets.com
ABOUT INSPECTORS GADGETS
Who operates Inspectorsgadgets.com?
Inspectorsgadgets.com is operated by ECOMINSPECTORS LIMITED, a company registered in Hong Kong.
Do you have a physical store in the United States?
No. We are an online retailer and do not operate a physical retail store or customer service location in the United States.
Your existing site already states that the company is operated from Hong Kong and does not have a physical U.S. address. Inspectorsgadgets.com
How can I contact you?
For customer service, order questions, returns, and other enquiries, please email:
You can also contact us through the Contact Us page on our website.
Where is your company registered?
ECOMINSPECTORS LIMITED is registered in Hong Kong.
Registered Address:
Unit 2A, 17/F, Glenealy Tower No. 1
Glenealy, Central
Hong Kong
The registered business address is for company/legal correspondence and should not automatically be used as a product return address.
CUSTOMER SUPPORT
When is customer service available?
Our customer support team is available seven days a week. Please refer to our Contact Information page for current support hours.
How quickly will you reply?
We aim to respond to customer enquiries within 1–2 business days.