FAQs

About Inspectors Gadgets

Who operates Inspectorsgadgets.com?

Inspectorsgadgets.com is operated by ECOMINSPECTORS LIMITED, a company registered in Hong Kong.

Do you have a physical store in the United States?

We are an online retailer and do not operate a physical retail store in the United States.

Where is your company registered?

ECOMINSPECTORS LIMITED is registered in Hong Kong. Its registered address is Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong.

The registered address is for company and legal correspondence. Do not send returns there unless our support team specifically instructs you to do so.

Shipping and delivery

Where do you ship?

We deliver orders throughout the United States.

Where does my order ship from, and where would I return it?

The ship-from country and return destination depend on the product and its source. Returns may involve international shipping. Before purchasing, email support@inspectorsgadgets.com to confirm the applicable ship-from country, return country, and estimated return courier costs for the product.

How much does shipping cost?

Standard shipping is free for U.S. orders of $25 or more. Orders below $25 have a shipping charge of $4.95. The charge is shown at checkout before payment.

How long does delivery take?

Order processing takes 3–5 business days. Transit after dispatch takes approximately 6–8 business days. The estimated total delivery time is 9–13 business days, including processing and transit.

Delivery times are estimates and may be affected by busy periods, carrier delays, customs processing, weather, or other circumstances outside our control. See our Shipping Policy.

How can I track my order?

We email your tracking information after dispatch. Enter your tracking number at 17TRACK to check the shipment.

Why has my tracking information not updated?

Tracking information can take 24–48 hours to appear after a parcel has been handed to the carrier. If it has not updated for more than three business days, email support@inspectorsgadgets.com.

Tracking says delivered, but I have not received my package. What should I do?

Check your mailbox, parcel locker, porch, reception area, neighbors, or building staff. Carriers may mark a parcel delivered shortly before arrival, so allow up to 24–48 hours. If it still cannot be located, contact the carrier and email support@inspectorsgadgets.com with your order number.

What if my package is lost or damaged?

Email support@inspectorsgadgets.com with your order number and the relevant details. For damaged deliveries, include photographs of the product and packaging where possible. We will review the case and arrange an appropriate solution under our Shipping and Refund Policies.

Returns and refunds

What is your return window?

You may request a return within 30 days of receiving your order. Unless the item is defective, damaged, or incorrect, it must be unused, in its original condition, and include the original packaging and accessories. Some items are excluded as described in our Return and Refund Policy.

How do I start a return?

Email support@inspectorsgadgets.com with your order number and the reason for the return. Wait for our customer service team to advise any applicable change-of-mind return courier charge and provide the approved return destination and instructions before sending anything back. The return destination may vary by product.

What if the item is defective, damaged, or incorrect?

There are no return costs for the customer in these cases. Contact support with your order number, a description of the issue, and photographs or video of the product and relevant packaging. We will provide the appropriate replacement, refund, or return instructions.

Who pays return courier costs for a change of mind?

For an approved change-of-mind return of a non-defective product, the customer pays only the return courier charge. There is no additional return or restocking fee. The destination and courier charge vary by product and its source, and returns may involve international shipping. Contact support before purchasing to confirm the applicable ship-from country, return country, and estimated courier charge. Our customer service team will advise the applicable charge and provide the approved return destination and instructions before you ship the item back.

How long does a refund take?

After a return has been inspected and approved, or a refund without return has been agreed, the refund is processed to the original payment method. It usually takes up to 7 business days for the amount to appear, depending on your bank or payment provider.

Order changes and cancellations

Can I change or cancel my order?

Contact us as soon as possible after placing your order. We will try to accommodate changes or cancellation before processing or fulfillment, but changes cannot be guaranteed once processing has begun.

I entered the wrong shipping address. Can I change it?

Email support@inspectorsgadgets.com immediately with your order number and the corrected address. We may be able to update it before processing or dispatch. Once an order has shipped, we may be unable to change the delivery address.

Can I cancel an order after dispatch?

Orders normally cannot be cancelled after dispatch. You may request a return after delivery, subject to our Return and Refund Policy.

Products

Are your products quality checked?

We work with suppliers to maintain appropriate product-quality standards. Contact us if an item is damaged, defective, or incorrect so we can investigate.

Do products have a warranty?

Warranty coverage varies by product. Any manufacturer or product-specific warranty may be described on the product page. Contact us before purchase if you have a warranty question.

Are product images and descriptions accurate?

We aim to provide accurate descriptions, specifications, and images. Minor differences in color, appearance, packaging, or presentation may occur because of screen settings or product updates. Contact us if an item is materially different from what you ordered.

Payments and security

What payment methods do you accept?

The payment methods available for your order are displayed at checkout before payment.

What currency is used?

Prices and transactions in our U.S. store are in U.S. dollars (USD).

Is my payment information secure?

Payments are processed through secure payment providers. Our website uses SSL encryption to help protect information transmitted through it. See our Payment Policy.

Customer support

How can I contact you?

Email support@inspectorsgadgets.com for help with orders, products, and returns. Our listed phone number is +852 5808 1407. See our Contact Information.

When is support available?

Customer support hours are Monday to Friday, 09:00–20:00, and Saturday and Sunday, 11:00–18:00, in U.S. Eastern Time (ET). Eastern Time follows EST or EDT seasonally.

How quickly will you reply?

We aim to respond within 1–2 business days.