Refund policy

We want you to be satisfied with your purchase. Contact our support team if you need to return an item or report a problem with your order.

30-day returns

You may request a return within 30 days of receiving your order. Unless the item is defective, damaged, or incorrect, it must be unused, in its original condition, and include its original packaging, labels, and accessories.

How to request a return

  1. Email support@inspectorsgadgets.com with your order number and the reason for the return. If the item is damaged, defective, or incorrect, include photographs or video showing the issue and relevant packaging.
  2. Wait for our support team to confirm the return instructions, the correct return destination, and any applicable change-of-mind return courier charge before sending the item.
  3. Pack the approved return securely with its original packaging, accessories, labels, and documents, as applicable.
  4. Follow the instructions in the return authorization email and send the shipment's tracking information to our support team.

The correct return address may vary by product. Our Hong Kong registered business address is not the return address unless our support team specifically instructs you to use it.

Defective, damaged, or incorrect products

There are no return costs for the customer when the product is defective, damaged in transit, or incorrect. Contact us so we can provide the appropriate replacement, refund, or return instructions.

Change-of-mind returns

For an approved change-of-mind return of a non-defective product, the customer pays only the return courier charge. There is no additional return or restocking fee. The return destination and courier charge vary by product and its source, and returns may involve international shipping.

Before purchasing, email support@inspectorsgadgets.com to confirm the applicable ship-from country, return country, and estimated return courier charge for the product. If you request a return after delivery, our customer service team will advise the applicable courier charge and provide the approved return destination and instructions before you ship the item back.

Return and refund solutions

Depending on the product and the issue, our support team may provide instructions for returning the item to the correct warehouse, arrange a replacement, or offer a partial refund without requiring a return. Contact us before sending any product back.

Refund process

Once we receive an approved return, we inspect it to confirm that it meets the return conditions. If a return is not required and a refund has been agreed with our support team, the refund is processed without the item being returned.

After approval, your refund is processed to the original payment method. It usually takes up to 7 business days for the amount to appear, depending on your bank or payment provider.

Exchanges

To request an exchange for another size, color, or product, email support@inspectorsgadgets.com for assistance.

Non-returnable items

The following items are not eligible for return:

  • Sealed products whose seal has been broken.
  • Products specially made to the customer's specifications.
  • Products that are clearly personal in nature.
  • Products that, by their nature, cannot be returned.
  • Beauty and Baby products once the packaging has been opened, for hygiene reasons.

If an item is defective, damaged, or incorrect, contact our support team for assistance.

Contact information

Store: Inspectorsgadgets.com
Operator: ECOMINSPECTORS LIMITED
Registered address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong
Email: support@inspectorsgadgets.com
Phone: +852 5808 1407

Customer support hours (U.S. Eastern Time, ET):
Monday to Friday: 09:00–20:00
Saturday and Sunday: 11:00–18:00

Eastern Time follows EST or EDT seasonally.

We aim to respond within 1–2 business days.