Frequently Asked Questions
SHIPPING & DELIVERY
ABOUT INSPECTORS GADGETS
Who operates Inspectorsgadgets.com?
Inspectorsgadgets.com is operated by ECOMINSPECTORS LIMITED, a company registered in Hong Kong.
Where do you ship?
We currently deliver orders throughout the United States. Some products may be shipped from international fulfillment centers, depending on availability.
How long does delivery take?
Most U.S. orders are delivered within approximately 9-13 business days after
dispatch. Delivery times are estimates and may vary depending on the product, destination, carrier, customs processing, weather, or other
circumstances outside our control.
How much does shipping cost?
We offer free standard shipping on U.S. orders over $25. Any applicable
shipping charge for orders below this amount will be shown at checkout before payment.
When will my order be processed?
Orders are normally processed within 3-5 business days. Processing may
take longer during weekends, holidays, promotional periods, or periods of
unusually high demand.
What does “same-day dispatch before 2 PM” mean?
Where same-day dispatch is available, eligible orders placed before 2:00 PM
Eastern Time (ET) may be dispatched the same business day. Product availability and fulfillment location may affect dispatch times.
Will I have to pay customs duties or import fees?
Any taxes, duties, or import charges that apply to an order will depend on the
destination and applicable regulations. Where charges are included at checkout, this will be shown before you complete your purchase. If additional charges are imposed by local authorities or carriers, they may be the customer’s responsibility unless otherwise stated.
How can I track my order?
Once your order has been shipped, we will send you a confirmation email
containing your tracking information. You can also use the Track Your Order
page on our website or on the link below
Why hasn’t my tracking information updated?
Tracking information can take 24–48 hours to appear after a parcel has
been handed to the carrier. If your tracking has not updated for more than
three business days, please contact us at support@inspectorsgadgets.com.
My tracking says “Delivered,” but I have not received my
package. What should I do?
First, please check your mailbox, parcel locker, porch, reception area,
neighbors, or building staff. Carriers may occasionally mark parcels as
delivered shortly before actual delivery. Please allow up to 24–48 hours.
If the parcel still cannot be located, contact the carrier and then email us on support@inspectorsgadget.com so
we can assist you.
What happens if my package is lost or damaged during
delivery?
If the carrier confirms that your parcel has been lost, or if it arrives
damaged, please contact us at support@inspectorsgadgets.com.
We will review the case and arrange an appropriate solution in accordance with
our Shipping and Refund Policies.
RETURNS & REFUNDS
What is your return policy?
You may request a return within 30 days of receiving your order. Unless
the item is defective, damaged, or incorrect, returned products must generally be unused, in their original condition, and include the original packaging and accessories.
How do I start a return?
Please email support@inspectorsgadgets.com
before sending any product back. Our customer service team will provide the
appropriate return instructions and return address.
Do not return products to our Hong Kong registered business address unless our customer service team specifically instructs you to do so.
This is particularly important for your business because your existing Refund Policy states that the correct return warehouse may vary according to the product.
Who pays for return shipping?
If you received a defective, damaged, or incorrect product, we will provide an
appropriate solution and cover eligible return costs in accordance with our
Refund Policy.
For returns due to a change of mind, incorrect product selection, or another reason not caused by us, return shipping costs may be the
customer’s responsibility.
What should I do if my item arrives damaged or defective?
Please contact us as soon as possible and include:
Your order number
A description of the issue
Clear photographs or video of the product
Photographs of the packaging and shipping label where relevant
Our team will review the information and provide the appropriate replacement, refund, or return instructions.
How long does a refund take?
Once an approved return has been received and inspected, we will process the refund in 7 Business days. After we issue the refund, your bank or payment provider may require additional time to credit the amount to your account.
ORDER CHANGES & CANCELLATIONS
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will try to
accommodate cancellation or modification requests before the order enters processing or fulfillment, but changes cannot be guaranteed once processing has begun.
I entered the wrong shipping address. Can I change it?
Contact us immediately at support@inspectorsgadgets.com.
We may be able to update the shipping address if the order has not yet been
processed or dispatched.
Once an order has shipped, we may be unable to change the delivery address.
Can I cancel an order after it has shipped?
Once an order has been dispatched, it normally cannot be cancelled. You may be able to request a return after receiving the order, subject to our Return and Refund Policy.
Are your products quality checked?
We work with suppliers to maintain appropriate product-quality standards. If you receive a damaged, defective, or incorrect item, please contact us so we
can investigate and provide an appropriate solution.
Do your products have a warranty?
Warranty coverage varies by product. Where a manufacturer or product-specific warranty applies, details may be provided on the relevant product page. You can also contact us before purchasing if you have a warranty question about a particular item.
Are product images and descriptions accurate?
We aim to provide accurate product descriptions, specifications, and images.
Minor differences in color, appearance, packaging, or presentation may occur
depending on screen settings, manufacturers, or product updates.
If the product you receive is materially different from what you ordered, please contact us.
PAYMENTS & SECURITY
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit/debit cards and supported digital payment services.
This is safer than hard-coding PayPal, Apple Pay, Google Pay, etc. into the FAQ unless all of those payment methods are currently active.
What currency are prices shown in?
Prices shown to customers shopping on our U.S. store are displayed in U.S.
dollars (USD) unless otherwise indicated.
Is my payment information secure?
Payments are processed using secure payment providers. Inspectorsgadgets.com
uses SSL encryption to help protect information transmitted through the
website.
Do you have a physical store in the United States?
We are an online retailer and do not operate a physical retail store in the United States.
How can I contact you?
For customer service, order questions, returns, and other enquiries, please
email:
You can also contact us through the Contact Us page
on our website.
Where is your company registered?
ECOMINSPECTORS LIMITED is registered in Hong Kong.
Registered Address:
Unit 2A, 17/F, Glenealy Tower No. 1
Glenealy, Central Hong Kong
The registered business address is for company/legal correspondence and should not automatically be used as a product return
address.
CUSTOMER SUPPORT
When is customer service available?
Our customer support team is available seven days a week. Please refer to our
Contact Information page for current support hours.
How quickly will you reply?
We aim to respond to customer enquiries within 1–2 business days.