Exchanges and returns

If for any reason you are not satisfied with the order you received, please contact us. At Inspecteurgadget.co.uk, we strive to ensure that our customers are 100% satisfied with the product they purchased from our suppliers. If you have any issues with the shipping or the product and are frustrated, please contact us and our team will help you right away.

How can I return (part of) my order?

If you decide to return your products to us within the 14-day cooling-off period, it is good to know that we will refund the full order amount to you within 5 working days, once we have received the product. Unfortunately, we cannot reimburse the costs for the return shipment.

To return your product, please follow the steps below:

  1. Download here the return form and fill it in completely.
  2. Send us an email at info@inspecteurgadget.com stating that you wish to return your order or part of your order .
  3. Wait for a response from our customer service if we can accept the return. They will also provide you with the return address (Please note this is  not  the address on our website)
  4. In the event that we can accept your return, do the following: Pack the product to be returned neatly and securely, preferably in the original packaging
  5. Send the package to the return address you received from our customer service
  6. Send our customer service the Track & Trace code
  7. Once your package has arrived and been checked, we will refund the order amount of the returned products using the payment method used. 

Unfortunately, products that meet one or more of the following points cannot be returned:

  1. For sealed products. If the seal is broken, these products cannot be returned.
    b. that have been created by the entrepreneur according to consumer specifications (custom-made);
    c. that are clearly personal in nature;
    d. that cannot be returned due to their nature;
    e. products in the "Beauty", "Kids & Baby" and "Sport" categories can unfortunately not be returned due to COVID-19 hygiene measures.

Regarding returns, we offer 3 options:

Option 1: Refund to original payment method

  • Requirements: The item must be returned and received at our warehouse.
  • Processing Time: We will process your refund within 7 business days after inspecting the returned item.
  • Return costs: Please note that return costs are the responsibility of the customer. These costs may vary due to the location of our warehouse in China. For exact prices, please contact your courier company. We recommend sending the package with Track and Trace, so that we can track the progress of the return and assist you if necessary.

Option 2: Refund as store credit (100% store credit)

  • Requirements: The item must be returned to our warehouse.
  • Processing Time: After checking the returned item, we will immediately issue store credit.
  • Return costs: As with option 1, return costs are the responsibility of the customer. These can vary depending on the shipping service rate. We recommend checking exact prices with your courier company. Additionally, with this option you will receive 120% of the item value as store credit. This means you get more value for your return.

Option 3: Replacement for defective or incorrect items

  • Requirements: You must provide photos of the damaged or incorrect item.
  • Return request: In this case, you do not need to return the original item.
  • Cost: There are no additional costs associated with this option.
  • Processing: We will send you a replacement item once we have confirmed that the item was damaged or incorrectly delivered.

Please note: It is important NOT to return the items to the address stated on the package as these items will NOT be accepted for return. We will email you the correct return address.

We understand that returning items to our warehouses in China may cause some inconvenience and apologize for any difficulties. In order to streamline the returns process and ensure the highest customer satisfaction, we ask that you send all returns to our designated returns address in China.

Cancellation of placed orders

Cancellation of your order is only possible 30 minutes after the order. Our orders are put in the processing after 30 minutes and after that cancellation is unfortunately no longer possible. 

To cancel your order, you can contact us 30 minutes after ordering via info@inspecteurgadget.com.

Damaged products on arrival

How annoying! Unfortunately, it can happen that your product gets damaged during transport. If you have received a damaged or incorrect product, please contact us within 14 days of receiving the product. After that, the return period unfortunately expires.

For the fastest solution, please email us a photo showing the damaged part of the item. The best photos are on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future.

For defects, we will always deliver a new package free of charge the first time and unfortunately we cannot issue a refund. Does it arrive defective the second time? Then we will refund your full purchase price.

For questions regarding damaged products upon arrival, please contact us at info@inspecteurgadget.com.

Manufacturing errors or defects after use 

How annoying! Unfortunately, it can happen that a production error occurs after some time. It really has to be a defect. In other words: the part is broken and no longer meets the standard prescribed by the manufacturer. Wearing parts are excluded from production errors or defects. Wearing parts include, but are not limited to:

  • Drive belts
  • Batteries,
  • Brake pads and discs, brake linings, brake drums,
  • Chains, lamps, pinions, tires and hoses
  • Moving parts in the broadest sense of the word

For questions about production errors or defects after use, please contact us at info@inspecteurgadget.com.

Delivery of wrong products

We do our utmost to process all orders correctly. Unfortunately, it can happen that orders sometimes slip through and we deliver you the wrong product. Of course, we will solve this and send you the correct order free of charge.

For questions about the delivery of incorrect products, please contact us at info@inspecteurgadget.com.

Frequently Asked Questions about our Returns Policy
If it is still unclear, here are some frequently asked questions about our returns policy:

1. What is the return period?
You can return a product within 14 days after you received your order.

2. How long does it
take to get my money back? A full refund will be issued to the original method of payment after we have received the products, inspected them and confirmed that the products have not been opened. All customers must contact us after returning the package and provide us with Track & Trace information, so that we can process the refund.
Please note: Most financial institutions take an average of 3-5 business days to process the refund.

3. Why can't the beauty & health products be returned?
A list of hygiene products that cannot be returned and refunded (the list is not exhaustive): underwear, bikini, make-up, hair styling products, beauty products, etc. We take hygiene and public safety seriously and do not allow the return of beauty and health products for the safety of all our customers. We are not alone in this. Other beauty and health product suppliers do not allow returns for the same reasons.

In general, products cannot be returned if any of the following conditions apply:

  • the buyer has repaired and/or processed the delivered products himself and/or had them repaired and/or processed by a third party;
  • the delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or contrary to the instructions of the intermediary and/or on the packaging
  • the defect is wholly or partly the result of regulations which the government has issued or will issue with regard to the type or quality of materials used;
  • Hygiene products cannot be returned and reimbursed, especially not with the current COVID-19 measures.

4. Do I have to pay for my return shipping?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a Track & Trace, as we cannot accept responsibility for lost returns.


5. Can I return my product without contacting you?
No, you must contact us before submitting a return as the return address may be different than the address your order originally came from.


6. How can I contact you?
You can contact us via email atinfo@inspecteurgadget.com. The Inspecteurgadget.com team works 7 days a week. We always guarantee a response within 3-5 business days and are happy to help you!


7. My order is damaged, what should I do?
For the fastest solution, please attach a photo showing the poor quality or damaged part of the item. The best photos are on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future.

If you have received a damaged or incorrect product, please contact us within 14 days of receiving the product. After that, the return period unfortunately expires.


Email:  portfolio@ecomma.co
Contact form:  Click here
Phone :  16197308323 Company name : Inspectorsgadgets.com

Customer service opening hours:
Monday to Friday from 08:00 to 18:00.
Saturday and Sunday: 10:00 to 16:00.

We will respond to your request within 24 hours.