General terms and conditions

  1. General

    The general terms and conditions are in accordance with the provisions of the consumer authority. These general terms and conditions apply to all offers from Inspectors Gadgets. The general terms and conditions are accessible to everyone.

    Store Name: inspectorsgadgets.com

    Trade Name: ECOMINSPECTORS LIMITED

    CERTIFICATE NUMBER: 78890188-000-10-25-5

    Address: UNIT 2A, 17/F Gleanly Tower No. 1 Gleanly Central Hong Kong

    Email: support@inspectorsgadgets.com

    Opening hours: Monday to Friday, 08:00–18:00

    Order stop (cut-off) time: 18:00

    support@inspectorsgadgets.com

    These general terms and conditions (referred to as "Terms and Conditions") apply to all orders, offers, and agreements. Unless otherwise agreed in writing with inspectorsgadgets.com, these conditions cannot be deviated from. The customer cannot derive any rights for future transactions from any agreed deviations.

    Placing an order or accepting an offer means that you accept the applicability of these conditions.
  2. Prices and agreement/termination

    All prices will not be increased within the duration of the offer, unless legal measures make this necessary. All offers are without obligation.

    All prices and offers are subject to printing and typographical errors. No liability is accepted for the consequences of these errors. The agreement is concluded after acceptance of your order by inspectorsgadgets.com. The company reserves the right not to accept an order. If this applies, the customer will be informed at all times by email, stating the reason. If a payment has already been made, this will, of course, be refunded to the bank account from which the payment was made.

    By placing an order via the website or by email, a legally valid purchase agreement is created, which must be followed by payment. This agreement can only be terminated if the customer notifies us within 14 days after concluding this agreement that he or she wishes to terminate the purchase agreement. However, the agreement is only terminated once you receive a confirmation from us by email, clearly stating that the order in question has been canceled.


    3. Shipping and delivery

    Shipping and delivery will take place while stocks last. inspectorsgadgets.com will execute orders within 30 days. If this is not possible (because the ordered item is no longer available or not in stock), there is a delay for other reasons, or an order cannot be executed, or can only be executed in part, you will receive a message within 1 month after placing the order. In that case, you have the right to cancel the order without costs and notice of default.

    The place of delivery is the address you provide to inspectorsgadgets.com.

    You are responsible for entering your address details. We trust that you will enter these details correctly. It is not the responsibility of inspectorsgadgets.com to check whether these details are correct.

    Defective product?

    How annoying! Unfortunately, it can happen that your product gets damaged during transport. For this, we always deliver a new package free of charge the first time, and unfortunately, we cannot issue a refund. Is it defective the second time? Then we will refund your full purchase price.

    Lost package / returned package?

    In the event that a package is lost or undelivered due to any logistical reason, we will always send a new package before proceeding with our refund and return policy.

    If after delivery it appears that the address details are incorrect, this is at the buyer's own risk. Any additional costs will not be reimbursed by inspectorsgadgets.com. You can always send us a message so that we can find a solution together.

    To fulfill inspectorsgadgets.com's delivery obligation, you will be satisfied, unless proven otherwise, as soon as the goods delivered by inspectorsgadgets.com have been offered to the buyer once. In the case of home delivery, the carrier's report, containing the refusal or acceptance, shall serve as full proof of the offer to deliver.

    We aim to ship orders to the delivery address you provided within 2 to 5 business days after receipt of full payment. If we deviate from this for any reason, you will receive a message by email. If you are supposed to pick up your package at the pick-up point after delivery attempts, and this does not happen, the package will be returned to us. We will transfer the purchase amount back to you minus the shipping costs.

    If a delivery time cannot be met for any reason, this does not entitle you to compensation, termination of the agreement, or non-fulfillment of any obligation that may arise for you from this or any other related agreement.

    Partial deliveries are permitted.

    4. Right of withdrawal and return

    If there is a consumer purchase, the buyer has the right to return (part of) the delivered items within a period of 14 days, without giving a reason. This period starts at the moment that the ordered items are offered for the first time at the specified delivery address. If you do not return the delivered items to inspectorsgadgets.com within the set period, the purchase is a fact. You are obliged, before proceeding to return the shipment, to report this in writing within 14 days after the first delivery attempt to inspectorsgadgets.com. You must prove that the delivered items have been returned on time, for example, by means of proof of postal delivery.

    Each item must be checked upon receipt for any errors, imperfections, or damage. These must be reported to us by email within 2 days of receipt. Items of which an error, damage, or imperfection has been found, and which are returned without notification, will not be accepted by inspectorsgadgets.com.

    If problems arise, we will try to solve them as soon as possible. If the solution does not meet your expectations, you can choose to cancel the order, without further costs. This will not apply in the event that:

    A. The article has been worn and/or washed;

    B. The article is damaged or if you have tried to repair the damage/defect yourself;

    C. You have not followed the instructions for use;

    D. The labels and/or accessories are missing;

    E. The article has been manufactured according to your specification(s).

    The costs for your return shipment are for your own account; we cannot provide a refund on this, unless otherwise agreed in writing. You must sufficiently stamp the returns; we will not accept your return shipment if it is insufficiently stamped.

    You are responsible for the returned items. If damage has occurred as a result of inadequate shipping packaging or if the postal item is insufficiently stamped, we reserve the right to refuse the return.

    The right of withdrawal cannot be applied to offer items, discounted items, accessories, jewelry, and other items that are hygiene-sensitive.


    5. Payment

    inspectorsgadgets.com works by means of online prepayment. After your order, you will receive a confirmation by email with the total costs, including shipping. No extra costs are charged for online payments. After receipt of your entire payment, we will ship your order. When a discount code or voucher has been used as payment, no refunds will be given, and the discount cannot be reissued. The discount code, gift card, or other vouchers can never be exchanged for money.


    6. Liability

    Any liability of inspectorsgadgets.com and of the staff and products of inspectorsgadgets.com for all damages of any nature whatsoever, direct or indirect, including business damage, consequential damage, damage to movable or immovable property or to persons, is expressly excluded. inspectorsgadgets.com is also not liable for damage caused by third parties during the performance of the agreement.

    inspectorsgadgets.com accepts no liability for any damage resulting from the use of the articles.

    Any liability of inspectorsgadgets.com is, in any case, limited to a maximum of the invoice amount that the buyer has paid to inspectorsgadgets.com under the relevant agreement.


    7. Force Majeure

    In the event of force majeure, inspectorsgadgets.com has the right, at its own discretion, to suspend the execution of your order or to dissolve the agreement without judicial intervention, by communicating this in writing and without inspectorsgadgets.com being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.

    Force majeure means any shortcoming that is not attributable to inspectorsgadgets.com because she is not to blame for it nor is it her responsibility under the law, legal act, or generally accepted views.

    8. Miscellaneous

    inspectorsgadgets.com is authorized to use third parties to execute your order(s).

    If you provide inspectorsgadgets.com with an address in writing, inspectorsgadgets.com is entitled to send all orders to that address unless you provide inspectorsgadgets.com with written notice of an alternative address to which your orders should be sent.

    If one or more of the provisions of these terms and conditions or any other agreement with inspectorsgadgets.com conflict with any applicable law, the provision in question will lapse and will be replaced by a new legally permissible comparison provision to be established by inspectorsgadgets.com.

    9. Applicable law and disputes

    All rights, obligations, offers, orders, and agreements to which these conditions apply are exclusively governed by law.

    Any disputes that cannot be resolved without the intervention of a court will be submitted to a court to be designated by inspectorsgadgets.com.

    10. Images and specifications

    All images, photos, drawings, etc.; data concerning weights, dimensions, colors, images of labels, etc. on the inspectorsgadgets.com website are only approximate, are indicative, and cannot give rise to compensation or termination of the agreement.

How We Operate

Inspector Gadgets does not operate a walk-in store in the United States.

To ensure smooth and efficient service, all support is handled online, and all orders are processed and shipped through trusted fulfillment partners.

This allows us to offer quick order processing, consistent delivery times, and reliable service across the U.S.